- Confirmation of Booking:
- 1 – In order to have a booking confirmed we require:
- 1.1 – A completed booking form (including: residential profile and a signed copy of the ‘terms and conditions’).
- 1.2 – Payment of a deposit (20% of final estimated bill). An invoice for the deposit will be sent out upon receipt of a completed booking form. Deposit must be paid within 14 business days from date of issue.
- 2 – Failure to pay the deposit within this timeframe (14 business days) may result in cancellation of booking.
- Cancellation:
2.1 – The deposit is refundable less an administration charge of $50 if the booking is cancelled 14 days or more, prior to arrival.
2.2 – The deposit will be forfeited if the booking is cancelled less than 14 days prior to arrival.
2.3 – The deposit is non-transferable.
- Change to Arrival/Departure dates:
3.1 – If a change to the arrival date results in a reduction of length of stay, a minimum of 14 days’ notice must be given. In the event that less than 14 days’ notice is given, the signatory is liable to pay for the entire length of stay as originally agreed.
3.2 – If a change to the departure date results in a reduction of length of stay, a minimum of 14 days’ notice must be given. In the event that less than 14 days’ notice is given, the signatory is liable to pay for the entire length of stay as originally agreed.
3.3 – Any request to extend booking dates will be subject to availability.
- Account:
4.1 Short Term Stay (less than 27 days)
4.1.1 – An invoice will be issued reflecting all rental & miscellaneous charges upon departure.
4.1.2 – The invoice must be paid in FULL upon departure if being settled by the guest. In the event the guest’s checkout date is over the weekend, the account must be settled by 5pm on the Friday prior.
4.1.3 – The invoice must be paid within 14 days from date of issue, if being settled by an institute/company.
4.1.4 – A late payment fee of $100.00 may be charged in the event the account is not settled by the due date.
4.2 – Long Term Stay (more than 27 days)
4.2.1 – An invoice will be issued at the end of each month and must be paid within 14 days from date of issue.
4.2.2 – A bond of $250 must be paid upon arrival, to be released within 7 days of departure, or upon confirmation that there are no damages to the room.
4.2.3 – A late payment fee of $100.00 may be charged in the event the account is not settled by the due date (as outlined in 4.1.2-4.1.3)
- Check-in:
5.1 – Check-in is from 2pm on the day of arrival.
5.2 – Early check-ins (before 2pm) are subject to availability and only with confirmed prior arrangement with Guest Services.
5.3 – Late check-ins (after 10pm) are subject to availability and only with confirmed prior arrangement with Guest Services.
- Check-out:
6.1 – Check-out is by 10am on the day of departure. Late check-outs (after 10am) are subject to availability and only with confirmed prior arrangement with Guest Services.
- Meals:
7.1 – Breakfast, lunch and dinner (in the Dining Hall) are inclusive and no discounts are given for meals not taken.
- Damage/ Repairs:
8.1 – If University College find the apartment in any way damaged after a guest’s departure, the signatory will be liable to pay for the necessary costs involved in repairing the apartment. This amount will be deducted from the bond (if applicable) or the signatory will receive an invoice to be paid within seven business days.
- Credit Card Fees:
9.1 – Payment can be made by cash, cheque, EFTPOS or credit card (visa/ MasterCard only). Please be aware that there is an additional 1.5% merchant fee charged for payment with credit card.
- Privacy Clause:
10.1 – University College may request to publish guests’ resident profile within the College (on notice boards, etc…) in an effort to encourage students to engage with our academic visitors. If you do not consent to this, please advise Guest Services upon arrival.
