- Confirmation of Booking:
In order to have a booking confirmed we require:
- 1 – A completed booking form (including: residential profile and a signed copy of the ‘terms and conditions’)
- 2 – Payment of a deposit (20% of final estimated bill). An invoice for the deposit will be sent out upon receipt of a completed booking form. Deposit must be paid within 7 business days from date of issue.
- 3 – Failure to pay the deposit within this timeframe (7 business days) will result in your credit card being charged. If payment is declined, your booking will be automatically cancelled.
2.1 – The deposit is refundable less an administration charge of $15.00 if the booking is cancelled 30 days or more, prior to arrival.
2.2 – The deposit will be forfeited if the booking is cancelled less than 30 days prior to arrival.
2.3 – The deposit is non-transferable.
2.4 – If any bookings are required to be cancelled due to Victorian Government covid-19 restrictions/lockdowns, a full refund of the deposit will be provided, less an administration fee of $50.
- Change to Arrival/Departure dates:
3.1 – If a change to the arrival date results in a reduction of length of stay, a minimum of 30 days notice must be given. In the event that less than 30 days notice is given, the signatory is liable to pay for the entire length of stay as originally agreed.
3.2 – If a change to the departure date results in a reduction of length of stay, a minimum of 30 days notice must be given. In the event that less than 30 days notice is given, the signatory is liable to pay for the entire length of stay as originally agreed.
3.3 – Any request to extend booking dates will be subject to availability.
4.1 Short Term Stay (less than 4 weeks)
4.1.1 – An invoice will be issued reflecting all rental & miscellaneous charges upon departure.
4.1.2 – The invoice must be paid in FULL upon departure if being settled by the guest. In the event the guest’s checkout date is over the weekend, the account must be settled by 5pm on the Friday prior.
4.1.3 – The invoice must be paid within 14 days from date of issue, if being settled by an institute/company.
4.1.4 – A late payment fee of $100.00 may be charged in the event the account is not settled by the due date.
4.1.5 – In the event that the account has not been settled within 14 days, the credit card provided as bond will be charged for the remainder of balance.
4.2 Long Term Stay (more than 4 weeks)
4.2.1 – An invoice will be issued at the end of each month and must be paid within 14 days from date of issue.
4.2.2 – A late payment fee of $100.00 may be charged in the event the account is not settled by the due date.
4.2.3 In the event that the account has not been settled within 14 days, the credit card provided as bond will be charged for the remainder of balance.
- Check in:
5.1 – Check-in is from 2pm – 10pm on the day of arrival
5.2 – If a confirmed early check-in (prior to 2pm) is required, the previous night must be booked
5.3 – No arrivals will be accepted after 10pm under any circumstances.
6.1 – Guest must have completely check-out by 10.00am unless prior arrangements have been made with the Front of House, Residential Services Officer.
6.2 – Guests requiring a late check-out will be charged for an additional night
7.1 – Breakfast, lunch and dinner (in the main dining room) are inclusive and no discounts are given for meals not taken.
- Damage/ Repairs:
8.1 – If University College find the apartment in any way damaged after a guest’s departure the signatory will be liable to pay for the necessary costs involved in repairing the apartment, in which case this amount will be deducted from the credit card used to secure the booking.
- Credit Card Fees:
9.1 – Payment can be made by cash, cheque, eftpos or credit card (visa/ MasterCard only). Please be aware that there is an additional bank fee charged for payment with credit card dependent on type (0.8% – 2.3%).
- Privacy Clause:
10.1 – University College has the right to publish guests’ resident profile within the College (on notice boards, etc…) in an effort to encourage students to engage with our academic visitors.
- Credit Card Fees:
11.1 – Merchant fee (0.8%) will be charged on payments made on Standard/ Gold cards
11.2 – Merchant fee (2.3%) will be charged on payments made on Platinum/ Business Corporate /International cards
11.3 – If credit card “type” is not supplied the merchant fee (2.3%) will be charged.
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