A New Chapter in After-Hours Support at UC

At University College, supporting student wellbeing has always been at the heart of what we do. It’s something we’re proud of, and something we are consistently evolving to meet the needs of our students. 

Last year, we turned our attention to after-hours support, reviewing a model that had been implemented during a very different time: the COVID-19 era. For many in our community-students, parents, and alumni alike- after-hours support is a defining part of the College experience. Knowing that support is available not just during the day, but whenever it’s needed, is enormously important.

From that review came a decision to move toward a truly 24/7 active model of care, and to support this shift, we partnered with Constant. We understand this may have raised a few eyebrows, and some initial skepticism, given their core business is in security. However, what stood out was their Residential Support Officer model-a distinct arm of the organisation, already operating successfully in colleges nationwide.  This model demonstrated a clear focus on student wellbeing, safety, and care, and reflected our ongoing commitment to building a community where students feel safe and able to seek help whenever they need it.

Since then, we’ve worked closely with Constant to recruit and induct a dedicated team of Youth Support Workers-our preferred term here at College, and one that we feel better reflects the student-centered nature of the role.  As Dean of Students, I have had a direct and hands on approach to inducting and ensuring that the staff are familiar with our College policies, procedures, and most importantly, our values and the way we do things at UC. 

Our students have also played an important role in shaping how this looks in practice. Through ongoing conversations with the Student Executive, we’ve been able to listen, adjust, and make sure the model is working in a way that feels supportive and appropriate for the community.

After an initial transition period, we are really pleased with the team now in place and in the support the new model is providing. They’ve approached the role with care, professionalism, and a genuine commitment to supporting UC students. Like any new model, this is still a period of transition.  There may still be uncertainty for some.  The model is still evolving, and improvements will come as the model matures, but what is already clear is that we have a group of thoughtful, capable people who are here for the right reasons, and who are well prepared to support our students.

Whether it’s assisting with a lockout, responding to a noise concern, or supporting students through injury, illness, or more serious situations, the team is available 6pm-8am weekdays, and around the clock on weekends.

We recognise that building familiarity and confidence takes time, particularly before you’ve had the chance to engage directly, so we’ll share a few snapshots of the team below to help you become familiar with the individuals here to support you.